Blog

Building tailored RAG pipelines

How we built tailored RAG pipelines in close collaboration with a flagship customer for our Agent Assist drafting functionality.

Why we love whiteboards

The physicality of the medium makes the small wins all the more tangible and worth the daily grind.

Introducing voice agents

Voice agents bring the same intelligence and capabilities of text-based agents to voice interactions.

Evolving with model capabilities

Exploring how we balance optimizing LLM architectures for today's capabilities while staying adaptable to rapid model improvements.

How Vercel decreased tickets by 31%

Vercel integrated AI into their support workflow. Their AI agent reduced human-handled tickets by 31%, allowing them to maintain high support standards while serving a growing customer base.

On building versus buying

Why the future of software isn’t about choosing between building or buying, but finding the right partner to build with.

On knowledge base debt

Like technical debt in code, knowledge base debt accumulates when support documentation becomes outdated, inconsistent, and difficult to maintain.