AI agents that solve your customers' hardest problems

Craft entirely new AI-native customer support experiences that weave into your product. Markprompt takes care of the heavy lifting so you don't have to.

You can do so much more than a chatbot

The complete and turnkey AI infrastructure you need…

Data sync

Connect any company data to ground your AI.

Assistant IDE

Create, test, version, compare and deploy your assistants from a single place.

Ticket deflector

v1

Instructions

Objective: As a support agent, your primary goal is to assist customers in resolving their issues efficiently and courteously. Your responses should be clear, concise, and empathetic, ensuring a positive customer experience. Follow these guidelines to achieve this objective:

Policies

Style Guide

Knowledge

Help Center

Reference Guides

Internal Processes

Functions

Create case

Process refund

Advanced

Model

GPT-4

Output format

Slack

Sharing

Shared with team

Compare

Hello! I have an issue with last month's bill, could you please help?

Could you tell me about the issue you are facing?

It looks like I was charged twice.

I am sorry to hear that. Please reach out to billing@acme.com and we'll get the issue sorted out right away!

References

How helpful was this?

Send

Sync chats

Hello! I have an issue with last month's bill, could you please help?

Hi Clara! Sorry to hear about that. Could you please tell me what issue you are having?

It looks like I was charged twice.

Hold on, let me check on my end.

Indeed, it looks like you were charged twice for the Premium subscription. Would you like me to cancel the second subscription?

Yes, cancel

No

References

How helpful was this?

Send

Ticket deflector

v2

Instructions

You are talking with {{person.name}}.

Objective: As a support agent, your primary goal is to assist customers in resolving their issues efficiently and courteously. Your responses should be clear, concise, and empathetic, ensuring a positive customer experience. Follow these guidelines to achieve this objective:

Policies

Style Guide

Knowledge

Help Center

Reference Guides

Internal Processes

Functions

Create case

Process refund

Advanced

Model

GPT-4o

Output format

Slack

Sharing

Shared with team

Performance monitoring

Systematically run LLM evaluations and ensure no regressions are introduced.

Bring-your-own-model

Choose the best model for the task, including your own, self-hosted models.

Workflow orchestration

Connect your APIs. Let AI agents plan and execute multi-step workflows.

I would like a refund please.

Action detected: refund_request

Retrieving user information Dec 3, 03:31:10 AM

Retrieving refund policies Dec 3, 03:31:12 AM

Confirming with user Dec 3, 03:31:13 AM

Processing refund Dec 3, 03:31:30 AM

Workflow completed

Your refund has been processed.

Insights and reporting

Get deep understanding of how the AI performs, and take informed action.

Nov 26 – Dec 3

Resolutions

+12%

Escalations

+4%

CSAT

+8%

Automated content generation

Proactively surface knowledge gaps and out-of-date content, and suggest improvements.

Knowledge gap detected

Integrations with your tools

Install native integrations in Salesforce, Zendesk, Slack, Discord, Raycast and more.

…to build delightful customer experiences that go far beyond a chat bubble.

Ticket deflection formImmersive chatAI searchHeadless UIRecommendations

1import { Markprompt } from '@markprompt/react';
2
3export function TicketDeflectionForm() {
4  return <Markprompt
5    projectKey="YOUR-PROJECT-KEY"
6    chat={{
7      assistantId: 'YOUR-ASSISTANT-ID',
8    }}
9    feedback={{
10      csat: true,
11    }}
12    integrations={{
13      createTicket: {
14        enabled: true,
15        provider: 'zendesk',
16      },
17    }}
18    context={{
19      name: 'Carrie Stanton',
20      plan: 'Hobby',
21    }}
22  />;
23}
24

Contact Us

What is your issue?

Will my usage quotas roll over to the following month?

Send

AI Suggestion

Will my usage quotas roll over to the following month?

No, as part of the Hobby plan, any unused quotas will not roll over to the subsequent month.

Was this response helpful?

Ask AI

Submit a case?Account

carrie@acme.com

Category

Billing

Severity

Medium

Subject

Roll-over about unused quota

Description

Summary: the user enquired about whether unused quotas roll over from the previous month.

Submit case

Once deployed, your support team operates in full autonomy

Meets your enterprise requirements

Build or buy? Build, with us.

If you are serious about building AI-native customer support experiences, you need to be in control. We partner with you at every step.