You can use Markprompt to communicate with your customers via email. To do this, you must set up at least one incoming email address, and at least one outgoing email domain. You can set up both in the Email section of your project’s settings.
Incoming Email Addresses
To set up an incoming email address, navigate to the Email section of your project’s settings, and click on “Add email” in the Incoming Emails section. This will generate a unique email address for your project. You can have customers email this address directly, or (more commonly) you can forward emails from your support email to this address. You can create as many incoming email addresses as you want, and you can forward emails from multiple email addresses to the same incoming email address.
Outgoing Email Domains
To set up an outgoing email domain, navigate to the Email section of your project’s settings, and click on “Add domain” in the Outgoing Domains section. Enter the domain of the email address you want to enable sending emails from. You will be presented with a list of DNS records that you need to add to your domain. Once you have added the DNS records, click on the Refresh icon next to the domain in the Markprompt dashboard to ensure that the DNS records have been added correctly. If they have not been added correctly, you will see a message indicating what needs to be done to address the issue. When an email arrives from a customer, we will track which email address it was originally sent to, and we will send the reply from that address. For example, if a customer emails support@acme.com , and the email is forwarded to jawda61238216iauhw@mail.markprompt.com (an incoming email address for the project), we will send the reply from support@acme.com .